Refund policy

We place great importance on customer satisfaction and do our best to deliver high-quality products. Due to the personalized nature of our products, we unfortunately cannot accept returns.

Returns

All items sold on our website are customized according to the specifications provided by the customer. Because of this customization, we cannot accept returns. We therefore encourage you to carefully check your order before completing your purchase.

For items that are not personalized, a standard return policy applies, with the right to return the item within 14 days after receiving the package, provided that the item is still in its original packaging and has not been used. Please also note that all costs related to the return are fully covered by the customer.

Refunds

As mentioned above, we cannot accept returns of personalized products. This means that no refund will be issued after the order has been placed and confirmed. If you experience a problem with your order, please contact us directly at the following address: contact@panagoria.com, so that we can find a satisfactory solution.

Exceptions

We only accept returns if the delivered product is defective or damaged. In such cases, you must contact us within 7 days after receiving your order and include photographic documentation of the defect or damage. We will review the case, and if the claim is justified, we will offer a replacement or a full refund.

Contact

For any questions or concerns regarding our return and refund policy, please contact us at:

Email address: contact@panagoria.com

Thank you for your understanding and cooperation.