Frequently Asked Questions

Yes, you can cancel or change your order, including the delivery address or product, as long as it has not been shipped yet.

We start processing orders shortly after they are confirmed to ensure smooth and fast delivery. If you wish to make a change, please contact our customer service as soon as possible at contact@panagoria.com.

You have 6 hours after purchase to request an order cancellation. After this time, we cannot guarantee that cancellation or changes will be possible.

Panagoria reserves the right to cancel any order in cases of unauthorized, fraudulent, or incorrect use of discounts or payments, as well as to modify or cancel promotions in the event of system errors or unforeseen circumstances.

Once your order has been shipped, you will receive an email confirmation with a tracking number.

You can track your package through our “Track My Order” page or directly on the carrier’s website.

No worries. Contact us with your order number at:

contact@panagoria.com

If your order is still within the promotional period, we may be able to apply the discount or find a suitable solution for you.

Yes. You can request a return or exchange within 30 days after receiving your order.

Please contact us at:

contact@panagoria.com

Important:

• Return costs for international orders are not covered.
• Personalized products are not eligible for return or exchange.
• Our team replies within 2 to 3 business days.

Our jewelry is plated with 18k gold or platinum, with a thickness that is three times higher than the market standard.

✔ Resistant over time

✔ Made to last

👉 For full water resistance, please see our waterproof collection.

• Clean your jewelry with a soft cloth.
• Avoid prolonged contact with water, perfume, and chemicals.
• Store your jewelry in a clean, dry place when it is not being worn.

We do our best to process and ship all orders within 1 business day after purchase, excluding weekends and public holidays.

Please note that processing times may be slightly longer during busy periods or promotional campaigns.

Personalized jewelry requires additional production time. Please allow 1 to 2 extra business days so that we can create your piece with the greatest care.