Privacy policy

Last updated: March 23, 2026

Panagoria operates this online store and this website, including all information, content, features, tools, products, and related services, in order to provide you, as a customer, with a personalized shopping experience (hereinafter referred to as the “Services”). Panagoria is a store powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and share your personal data when you access or use the Services, make a purchase or another transaction, or otherwise communicate with us. In the event of any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall apply with regard to the collection, processing, and sharing of your personal data.

Please read this Privacy Policy carefully. By accessing and using our Services, you confirm that you have read this Privacy Policy and understand how we collect, use, and share your information, as described in this Privacy Policy.

Personal Data We Collect or Process

When we use the term “personal data,” we mean information that can identify you, or that can reasonably be linked to you or another person. Personal data does not include information that is collected anonymously or made non-identifiable so that it cannot identify you or reasonably be linked to you. We may collect or process the following categories of personal data, including inferences drawn from this information, depending on how you interact with the Services, where you live, and to the extent permitted or required by applicable law:

Contact information, including your name, address, billing address, shipping address, telephone number, and email address.

Financial information, including credit card numbers, debit card numbers and bank account numbers, payment card information, bank account information, transaction details, payment method, payment confirmation, and other payment details.

Account information, including username, password, security questions, preferences, and settings.

Transaction information, including items you view, add to your cart, add to your wishlist, purchase, return, exchange, or cancel, as well as previous transactions.

Your communications with us, including the information you include when communicating with us, for example when you submit an inquiry to customer service.

Device information, including information about your device, browser, or network connection, your IP address, and other unique identifiers.

Usage information, including information about how you interact with the Services, including how and when you access or use the Services.

Sources of Personal Data

We may collect personal data from the following sources:

Directly from you, including when you create an account, access or use the Services, communicate with us, or otherwise provide us with personal data.

Automatically through the Services, including from your device when you use our products or services or visit our websites, as well as through the use of cookies and similar technologies.

From our service providers, including when we use them to implement certain technologies and when they collect or process personal data on our behalf.

From our partners or other third parties.

How We Use Your Personal Data

Depending on how you interact with us or which Services you use, we may use your personal data for the following purposes:

Providing, personalizing, and improving the Services. We use your personal data to provide the Services to you, including to fulfill our agreement with you, process your payments, process your orders, remember your preferences and the items you are interested in, send you notifications related to your account, process purchases, returns, exchanges, or other transactions, create, maintain, and manage your account, arrange shipments, facilitate any returns and exchanges, enable you to post reviews, and create a personalized shopping experience, such as by recommending products based on your purchases. This may include using your personal data to personalize and improve the Services in a more relevant way.

Marketing and advertising. We use your personal data for marketing and advertising purposes, for example to send you marketing, advertising, and promotional communications by email, SMS, or post, and to show you online advertisements about products or services on the Services or on other websites, including based on items you have previously purchased or added to your cart, as well as other activity on the Services.

Security and fraud prevention. We use your personal data to authenticate your account, provide a secure payment and shopping experience, detect, investigate, or address fraud, illegal, dangerous, or harmful activity, protect public safety, and secure our services. If you choose to use the Services and create an account, you are responsible for keeping your account details confidential. We strongly recommend that you do not share your username, password, or other login details with anyone.

Communicating with you. We use your personal data to provide customer service, respond to your requests, provide you with effective services, and maintain our business relationship with you.

Legal reasons. We use your personal data to comply with applicable laws or respond to valid legal processes, including requests from law enforcement authorities or public bodies, to investigate or participate in civil discovery processes, potential or ongoing disputes, or other legal proceedings, as well as to enforce our terms or policies, or investigate possible violations of them.

How We Share Personal Data

Under certain circumstances, we may share your personal data with third parties for legitimate reasons, in accordance with this Privacy Policy. These circumstances may include:

With Shopify, service providers, and other third parties that provide services on our behalf, such as IT management, payment processing, data analytics, customer service, cloud storage, processing, and delivery.

With business and marketing partners to provide you with marketing services and display advertisements to you. For example, we use Shopify to support personalized advertising through third-party services, based on your online activity across different retailers and websites. Our business and marketing partners will use your information in accordance with their own privacy policies. Depending on where you live, you may have the right to ask us not to share information about you for the purpose of showing you targeted advertisements and marketing content based on your online activity across different retailers and websites. You may exercise your rights to object to such use here.

When you instruct us, send us a request, or otherwise consent to the sharing of certain information with third parties, for example to ship products to you or through your use of social media widgets or login integrations.

With our affiliated companies or more generally within our corporate group.

In connection with a business transaction, such as a merger or bankruptcy proceeding, to comply with any applicable legal obligation, including in response to subpoenas, search warrants, or similar requests, to enforce applicable Terms of Service or policies, and to protect or defend the Services, our rights, and the rights of our users or third parties.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal data about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services will be transferred to and shared with Shopify, as well as with third parties that may be located in countries other than the country in which you reside, in order to provide and improve the Services. In addition, we use certain enhanced Shopify features that integrate data and information from your interactions with our store, as well as with other retailers and Shopify, in order to protect, develop, and improve our business. To provide these enhanced features, Shopify may use personal data collected from your interactions with our store, other retailers, and Shopify. In such cases, Shopify is responsible for the processing of your personal data, including responding to requests to exercise your rights relating to Shopify’s use of your personal data for these purposes. To learn more about how Shopify uses your personal data and what rights you have, you can read Shopify’s Consumer Privacy Policy. Depending on where you live, you may exercise certain rights relating to your personal data here: Link to Shopify’s Privacy Portal.

Third-Party Websites and Links

The Services may contain links to websites or other online platforms operated by third parties. If you follow links to websites that are not affiliated with us or that we do not control, we recommend that you review their privacy and security policies as well as their other terms of use. We do not guarantee and are not responsible for the privacy or security of these websites, including the accuracy, completeness, or reliability of the information found on them. Information you provide in public or semi-public areas, including information you share on third-party social media platforms, may also be visible to other users of the Services and/or users of those third-party platforms without limitation as to its use by us or by a third party. Our inclusion of such links does not, in itself, imply any endorsement of the content on these platforms, or of their owners or operators, unless otherwise stated in the Services.

Children’s Personal Data

The Services are not intended for use by children, and we do not knowingly collect personal data about children who have not reached the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal data, you may contact us using the contact details below to request that it be deleted. As of the effective date of this Privacy Policy, we are not aware that we “share” or “sell” personal data of individuals under the age of 16, as those terms are defined under applicable law.

Security and Retention of Your Information

Please note that no security measures are perfect or infallible, and we cannot guarantee “perfect security.” In addition, information you send to us may not be secure while in transit. We recommend that you do not use insecure channels to send us sensitive or confidential information.

How long we retain your personal data depends on various factors, such as the need to retain the information in order to manage your account, provide the Services, fulfill our legal obligations, resolve disputes, or enforce other applicable agreements or policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the rights listed below in relation to your personal data. However, these rights are not absolute, may only apply in certain circumstances, and in some cases we may refuse your request to the extent permitted by law.

Right of access / right to information. You may have the right to request access to the personal data we hold about you.

Right to deletion. You may have the right to request the deletion of the personal data we hold about you.

Right to correction. You may have the right to request the correction of inaccurate personal data we hold about you.

Right to data portability. You may have the right to receive a copy of the personal data we hold about you and request that it be transferred to a third party, under certain circumstances and subject to certain exceptions.

Right to object to sale or sharing for targeted advertising. Depending on where you live, you may have the right to object to the “sale” or “sharing” of your personal data, or to object to the processing of personal data for purposes considered to be “targeted advertising” under applicable privacy laws. You may exercise your rights to object to such use here. Please note that if you visit our website with the Global Privacy Control signal enabled, depending on where you live, we will automatically treat this as a request to opt out for the device and browser you use to access the website. If we are able to link the device sending the signal to a Shopify account, we will also apply the opt-out to the account. For more information about Global Privacy Control, you can visit https://globalprivacycontrol.org/. With the exception of Global Privacy Control, we do not recognize other “Do Not Track” signals that may be sent from your browser or device.

Managing communication preferences. We may send you promotional emails. You may choose not to receive these at any time by using the unsubscribe link in our emails. If you unsubscribe, we may still send you non-commercial emails, for example about your account or orders you have placed.

If you are a resident of the United Kingdom or the European Economic Area, and subject to exceptions and limitations under local law, you may have the following rights in addition to the rights listed above:

Objection to processing and restriction of processing: You may have the right to ask us to stop or restrict the processing of your personal data for certain purposes.

Withdrawal of consent: Where we rely on your consent to process personal data, you have the right to withdraw your consent. If you withdraw your consent, this does not affect the lawfulness of processing based on consent before it was withdrawn.

You may exercise these rights in the locations indicated in the Services, or by contacting us using the contact details below. To learn more about how Shopify uses your personal data and what rights you may have, including rights related to data processed by Shopify, you can visit https://privacy.shopify.com/fr.

We will not penalize you for exercising any of these rights. We may need to verify your identity before we can process your requests, to the extent permitted or required by applicable law. In accordance with applicable law, you may appoint an authorized representative to exercise your rights on your behalf. Before accepting such a request from a representative, we will require the representative to provide proof that you have authorized them to act on your behalf, and we may ask you to verify your identity directly with us. We will respond to your request within the time limits required by applicable law.

Complaints

If you wish to submit a complaint regarding our processing of your personal data, please contact us using the contact details below. Depending on where you live, you may have the right to appeal our decision by contacting us using the contact details below, or by submitting a complaint to the competent data protection authority in your region. For the EEA, you can find a list of supervisory authorities responsible for data protection here.

International Transfers

Please note that we may transfer, store, and process your personal data outside the country in which you live.

If we transfer your personal data outside the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms, such as the European Commission’s Standard Contractual Clauses, or where applicable an equivalent agreement issued by the competent authority in the United Kingdom, unless the transfer is to a country recognized as providing an adequate level of protection.

Changes to This Privacy Policy

We may update this Privacy Policy at any time, including to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will publish the revised Privacy Policy on this website, update the “Last updated” date, and provide notice in accordance with applicable law.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you wish to exercise any of your rights, you may email us at contact@panagoria.com or contact us at the following address:

Unit 2A, 17/F, Glenealy Tower, No.1 Glenealy, Hong Kong, HK, HK

For the purposes of applicable privacy laws, we are the data controller of your personal data.